Hepatitis C Online FAQ

Access and Registration

How do I register?

Click on “Sign In/Register” in the upper right and complete the required information. Be sure to correctly input your name and credentials (if any), as that will appear on any certificates that you earn! If you need to change the type of CE that you want to earn in the future, click on your name in the upper right and choose “CE Profile” from the drop-down menu.

As a condition of our federal funding, you are required to complete a participant form when you register. Only aggregated data is shared with our funders. Visit our privacy policy to learn more about how your information is protected. When you create an IDEA account for the first time, we send two different e-mails to verify your e-mail address:

• The first e-mail will come from “IDEA Support” and will contain a numeric code that you can enter on the curriculum website. This code is only valid for 24 hours, but we expect you to enter it promptly after registration.
• The second e-mail will come from “Hepatitis C Online” and will contain a link that will allow you to validate ownership of the e-mail address. This link does not expire.

I never received the confirmation e-mail to verify my e-mail address; now what?

Check your junk or spam folder. E-mail support@hepatitisc.uw.edu from the e-mail account you used to register on the website. Please include your full name in the e-mail and use “Verification Needed” in the subject line. If your organization’s firewall blocks e-mails from unknown senders, use an alternate e-mail address and register from home or another location that doesn’t use your organization’s server. Later, you can change your e-mail address by clicking on your name in the upper right, then “Settings” and then select the “Change E-mail” tab. E-mail verification is required to access learning group management features, if you are a member of a learning group management team (Owner, Manager, or Evaluator).

I forgot my password, what do I do?

If you know your e-mail address AND you verified it, but forgot your password, click on “Forgot password?” in the sign-in box and follow the instructions. If not, follow the instructions to contact us after you click on “Forgot password?” If you do not see a prompt response, check your junk or spam folder.

How do I change my e-mail address?

After you sign in, follow these steps:

1. Click on your name in the upper right.
2. Click on “Settings.”
3. Choose the “Change E-mail” tab.
4. Follow the instructions on the page. You will receive an e-mail to complete the verification steps.

How do I reset my password?

Only registered learners with a verified e-mail address can change their password. Sign in and click on your name in the upper right. If you don’t see this green box with a check next to your e-mail address, then click on “Verify” and follow the instructions. If your e-mail address is already verified, then click on “Settings,” choose the “Change Password” tab, and follow the instructions.

After clicking on “Update Password,” you will see a pop-up window similar to this:

I can’t access my old e-mail account, so how do I change my password?

From your new e-mail account, e-mail support@hepatitisc.uw.edu and title it “Access Problem.” Please provide your full name and your old e-mail address. We will e-mail you when we have updated your account and verified your new e-mail address. Then, click on “Forgot password?” in the sign-in area to reset your password.

Can I use my Gmail credentials to sign in?

No. We are not integrated with the Google Single Sign-On (SOS) system. You can use any e-mail address to create your account, but it won't be associated in any way with your Gmail account and password.

Can I delete my account?

Yes, your account can be permanently deleted. Click on the Intercom chat button on the bottom right of your screen to request that your account be deleted. We will not be able to delete any data that has already been aggregated and reported to our funders, nor any data that has been obtained by the Group Management team in learning group(s) that you joined.

Continuing Education Credits/Hours

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What’s the difference between the “Quick Reference” and the “Self Study” sections for the Course Modules?

• Quick Reference : No registration or sign in required to view a lesson. You can access the Quick Reference tab from the top navigation bar. Download or share a PDF version of a lesson by clicking on these icons below the lesson title.
• Self Study : Allows learners to track progress, earn CE, and/or a Certificate of Completion (CoC). To access the Self Study modules and lessons, registration or sign in is required. To earn CE or CoC, you must complete your work within the Self Study lesson, pass the quiz, and complete the survey.

Only the Self Study lessons offer CE and CoC. The website includes additional materials and resources such as HCV Biology, HCV Medications, Tools and Calculators, Clinical Challenges, and Mini-Lectures. These additional materials and resources can be directly accessed from the top navigation bar and do not require sign in or registration to view.

How much CE can I earn on this website?

Visit the About page or CE Notices to view or download a list of activities and available CE.

How do I earn CE?

You must register or sign in to earn CE. Steps to earn CE:

1. Read a Self Study lesson;
2. Correctly answer 80% of the lesson quiz;
3. Complete and submit the survey;
4. Claim CE; and
5. Print or save the CE certificate.

The yellow Continuing Education box on the overview page of a lesson will specify the CE accreditation period and the amount and type of CE available. 1.0 CE means an activity can be completed within one hour. The Continuing Education box also includes and tracks the steps needed to acquire CE for each activity. Any step which is shaded and has a check mark is completed. In the final three months of a CE accreditation period, we strongly recommend printing earned CE before the launch of the next edition. Once the new edition is launched, any unfinished work (for which a CE certificate has not been printed/claimed) from the previous edition will disappear.

How do I print my CE certificate?

There are three options to access and print your CE certificate:

1. When you sign in to the website, you will see your progress trackers (Fundamentals and Expanded) for the current edition of the curriculum. Click on the yellow “Print CME/CNE Certificate” button above the table. You can access this progress tracker at any time by clicking on the curriculum logo in the upper left.
2. Each module has its own progress tracker, which you can access by clicking on the “Self Study” tab in the top navigation bar and selecting a module from the drop-down. You will find your CE certificate there.
3. Clicking on a specific lesson in Self Study will bring you to that lesson’s overview page. Here you will find your CE certificate in the yellow CE box.

Important:

• If you earned CME before January of the previous year, that work will not appear on your transcript. Please create an account with University of Alabama (UAB) MY CME to print a complete transcript.
• Your Oregon Nurses Association Continuing Nursing Education transcript shows all your CNE contact hours earned on or after March 11th, 2025. If you earned CNE before March 11th, you will have an option to download or print an archived CNE certificate from Continuing Nursing Education at the University of Washington School of Nursing (UWCNE).

I earned CE on a previous edition of the curriculum. How can I see my previous work?

Click on the curriculum logo in the upper left. Here you will see your main progress trackers for the current edition of the curriculum. Below that you will see a button that says, “View Other Progress Trackers.” Click on it, and then click on the previous edition progress tracker to view or print your CE certificate.

Why can’t I print my CE certificate?

It could be that you have an older version of your browser. Install a newer version or try another browser like Chrome, Firefox, or Microsoft Edge. Another problem might be that our CE partner’s website is experiencing a technical issue. Completed and claimed CE work will appear on the certificate when the website is fully functional again. Our website tracks your progress, so your work will not be lost. If these answers don’t solve the problem, click on the Intercom chat button on the bottom right of your screen and let us know what is happening. Screenshots are always appreciated.

Can I change the type of CE that I earned?

Yes but only for lessons in the current edition. Please contact us by clicking on the Intercom chat button on the bottom right of your screen. Let us know which type of CE you want and which completed units you want switched (if it is all of them, just type “all units”). We will work with our CE partners to make the change and let you know when the process is complete. To ensure you earn the correct type of CE for your future work, click on your name in the upper right, then "CE Profile" to select the type of CE you want. You must click on the “Update” button to update your profile. If you are a registered learner on other IDEA websites, ensure your CE Profile is also updated on those websites.

My name is misspelled/my credentials are incorrect on my CE certificate. How do I correct it?

Please click on your name in the upper right and then click on "Settings" to correct your name or credentials. Click on “Update.” Your next certificate will reflect the change(s).

Why doesn’t my CME transcript show all of my work?

If you earned CME before January of the previous year, that work will not appear on your transcript. Please create an account with UAB MY CME to print a complete transcript.

Can I get CE credits for pharmacists (such as ACPE or PFC)?

No. Due to funding constraints, we are not able to offer these credits. Some states accept CME, CNE contact hours, or pharmacology CE for advanced practice nurses in lieu of APCE credits or PFC credits. Please check with your state licensing board. This website provides information about each state's requirements and you can find links to all the state boards here.

Certificates of Completion

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How do I earn or print a Certificate of Completion (CoC)?

To earn CoC:

1. Read a Self Study lesson;
2. Correctly answer 80% of the lesson quiz;
3. Complete and submit the survey; and
4. Print or save the CoC by module.

The requirements to earn a Certificate of Completion (CoC) and CE are the same. Learners who earn CE may also earn CoC to document their work. In the final three months of a CE accreditation period, we strongly recommend printing Certificates of Completion by module before the launch of the next edition. Once the new reaccredited edition is launched, any unfinished work (for which a CoC has not been printed/claimed) from the previous edition will disappear.

Certificates of Completion are only available by module and can be accessed through the module progress tracker. To print or download your CoC by module:

1. Click on the “Self Study” tab in the top navigation bar and select a module from the drop-down. Click on the “Certificate of Completion” button above the table.
2. Your CoC can also be found by clicking on the “Certificates” tab on the right of the navigation ribbon within the module.

Why doesn’t my Certificate of Completion show all my work?

Certificates of Completion (CoC) are only available by module. So, if you completed lessons in multiple modules, you will need to print more than one certificate. To earn CoC on a lesson, learners must be signed in and work within the Self Study section. You cannot earn CoC in the Quick Reference section. For any lessons you completed in the Quick Reference section, go to the Self Study lesson, view every topic, take the CE quiz, score at least 80%, and complete the survey to earn CoC.

My name is misspelled on my Certificate of Completion. How do I update it?

Please click on your name in the upper right and then click on "Settings" to edit your name. Click on “Update.” Your next certificate will reflect the change(s).

Content

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I have a question about a patient.

Hepatitis C Online does NOT provide clinical care or consultation. If you are a health care provider based in America and you need free, patient-related clinical consultation, visit the National Clinician Consultation Center.

I have questions about my treatment and how I can obtain medication.

Hepatitis C Online does not provide direct medical care, treatment planning, or medical treatment services to individuals. Please contact your healthcare provider or your local public health department.

Can I print a lesson so I can view it offline or highlight content?

Yes. To print or download a lesson, go to the Quick Reference version of the lesson and click on the PDF icon immediately below the lesson title.

I found a typo or an error in the content.

We want to know if you found errors! Click on the Intercom chat button on the bottom right of your screen and identify the problem. Copy and paste the URL address where the error is located into your message. If you are not signed in, then click on “Contact Us” at the bottom of the page. Typos on lessons are usually corrected within a couple of business days. Feedback about clinically relevant content may take a few more days to address.

Learning Groups

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How do I join a learning group?

A learner is invited to a group by a group Owner or Manager. This is done via an Invitation URL link, a Group Add Code, or an E-mail Invitation. Learners must have a registered account and be signed into the website in order to join a group.

• If you received an Invitation URL link, click on it or copy and paste it in your browser.
• Or if you have received an E-mail Invitation to join a group, click on the link at the bottom of the message.

If you already have an account on the website but are not signed in, you will be prompted to do so. If you do not have an existing account, you will be directed to register. If you are already signed in to the site, you will be directed to the “Join a Group” page.

To use a Group Add Code, sign in to the website, click on your name in the upper right, then click on “Join or create a group” from the drop-down menu. On the next screen, find “Join a Group” on the left and enter the Group Add Code, then click on “Find Group.”

Following any of the methods above will bring you to the “Join a Group” page on the website. Here, you will see the name of the group, its purpose (if available), and the group management team. Click on “Join the Group” on the right. If you select the “Decline Invitation” button, the group management team will not be notified.

For more information, please view this brief Learners Guide.

If I want to have a learning group with 50+ members, what do I do?

To create a learning group with more than 50 members, enter an approximate number in the text box entitled “Why are you creating this group?” We can expand your group size, which is generally completed within one business day. If you need to increase the size of an existing group, click on the Intercom chat button on the bottom right of your screen and let us know the estimated revised number. We will confirm within one or two business days that the change was made. If you attempt to add members to a maxed-out group, you will be prompted to contact us to increase the group size. FYI: Management teams of large groups will notice that the progress report takes a few seconds longer to generate.

Can I own or participate in more than one learning group?

Yes. We don’t limit the numbers of groups a person can own, manage, or join.

I am a learning group Owner; how do I invite learners to my group?

A group Owner or Manager can invite learners to join a group by using an Invitation URL link, a Group Add Code, or by sending an E-mail Invitation through the website. Learners must have a registered account and be signed into the website in order to join a group. To access your group, click on your name in the upper right and click on “My groups” in the drop-down. Select your group on the next page. Click on the “Members” tab, and then “Invite Learners.”

To use the Invitation URL or Group Add Code, select the second option under Group Add Code on the left and click “Update.” This will generate an Invitation URL and Group Add Code:

Copy and paste the Invitation URL or the Group Add Code with a link to the website into your training materials or into an invitation from your e-mail account. You may disable/enable the Group Add Code at any time. The Invitation URL and Group Add Code will remain the same.

To invite learners to your group using an E-mail Invitation, scroll to “Invite through E-Mail” within the “Invite Learners” tab. You can personalize the invitation or use the sample text provided. Your name and title, group name, and e-mail address will be auto-filled at the end of the message. The link to join the learning group will appear at the end of the e-mail. Enter their e-mail(s) and click “Send Out Invites.”

For more information, please view this Owners Guide or watch the Learning Groups video. To see how learners respond to an invitation, view this brief Learners Guide.

Why aren’t some of my group members getting my invitation to join the group?

If a learner doesn’t receive the invitation, ask them to check their spam or junk folders for an e-mail from support@hepatitisc.uw.edu. Sometimes, an organization's firewall blocks the e-mail invitation. If this happens, you have two options to resolve the issue:

1. You can copy and paste the website invite text above into your own e-mail. Enable the “Group Add Code” and copy and paste the invitation URL link into the e-mail. Learners click on the Invitation URL and confirm they want to join the group. If they are not already registered, they will be prompted to register before joining the group.
2. Ask the Learner to create an account on the website and share their e-mail address with you. You can then resend the invitation to that e-mail. The Learner will see a pop-up message about a pending group invitation after they register.

I am a learning group Owner; how do I invite a Manager or an Evaluator?

If you expect to have a large group or several groups, you may want to consider inviting Manager(s) and/or Evaluator(s):

1. Click on your name in the upper right.
2. Click on “My groups” from the drop-down menu and select the group on the next page.
3. Click on the “Members” tab and then "Invite Managers & Evaluators," and follow the instructions.

I am a learning group Owner, but I’m leaving the organization. How do I transfer ownership?

You can only designate an existing learning group Manager as the new Owner. Click on the “Current & Pending” tab within your group “Members” section and then click on the blue “Assign as Owner” button next to the Manager’s name.

How can I leave a learning group?

You can leave a group at any time by going to the group page and clicking “Leave the Group” under the Management Team on the right. Click OK when asked if you are sure you want to leave the group. You can also ask the Owner or Manager of your learning group to remove you. Once you leave a group, your progress will no longer be available to the group's management team.

Permissions and Citations

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Do I need permission to use content from the curriculum?

It depends. Read the Copyright and Attribution Notices for more information.

How do I cite content from the curriculum?

See Copyright and Attribution Notices for suggested formats and an example.

How do I cite the entire curriculum?

See Copyright and Attribution Notices for suggested formats and an example.

Translations and Audio Versions

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How can I translate the content?

IDEA curricula are only available in English. To translate content, we suggest using a browser or app on your computer, tablet, or smartphone. Please note, IDEA Program staff cannot guarantee the accuracy of such services.

Can the website be read to me?

Please see the accessibility settings on your internet browser, computer, tablet, or smart phone.